CN-Healthcare.com: How does United Family Healthcare (UFH) keep international standards inChina?
Lipson: We really do have a platform that separates us from the rest of the industry inChina. Because right from the beginning when we created this first hospital, we’ve decided we were going to make safety and Evidence-Based Medicine (EBM) the foundation of everything we do. We put together all the policies and procedures according to Joint Co妹妹ission International (JCI).
Then we spent a lot of time training our colleagues, doctors, nurses and even front-line staff in the importance of compassion and service. And we try to hire people who would like to make it the way they practice medicine and who are here for those reasons.
Really when people say high-end healthcare，they don’t know what it means. People may think fancy environment and expensive fees mean high-end healthcare. But for us, high-end healthcarehas three important components.
Of course beautiful and comfortable surroundings, that goes without saying. It’s just a 條件。But first of all we want to have care that is continuous and comprehensive. It starts from prevention. Secondly, we want to do everything with evident basis. If that’s the rule in hospital, it means there is no over treatment，no exaggeration，it has to always be evident based. Thirdly, setting innovative pricing structure will ensure that we incentivize evidence basis, safety, continuity and comprehensive care. If you put those three things together, it’s high-end healthcare。
An innovative payment structure is to ensure hospitals and doctors are incentivized to give the right care, evidence-based care. It’s one thing to say we are going to do evidence-based medicine, we are going to do comprehensive, continuous medicine, but if you don’t have a payment structure that INCENTIVIZE that. Then it might not happen. Just to be practical.
CN-Healthcare.com: Now that it is nineteen years old. Does Beijing United Family Hospital resemble a child to you?
Lipson: When you birth a child, you only have one major partner, the husband, while you are the mother of the child. But to birth an enterprise, it is a whole team, a lot of people that put their hear健康知識網站t into it. They were also the parent.
CN-Healthcare.com: How does it feel seeing this child growing up healthy and eventful?
Lipson: It’s quite amazing. It feels like we accomplished a lot. To think about the individuals’ lives that we have impacted, tens of thousands baby born healthy, thousands of people’s lives saved. It’s amazing to think about.
What is even more encouraging and satisfying to me is to hear other people in healthcare, other hospital administrators, presidents, other doctors, and people from the government saying, United Family 健康百科is a model we can look up to. We really do look to the pilot United Family has created. This makes me even more proud.